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Privacy Policy

Last updated: January 28, 2026

1. Introduction

Crostry ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, company name, phone number
  • Payment Information: Credit card details, billing address (processed by our payment provider)
  • Content: Data you upload or create using our service, including contacts, inquiries, and communications
  • Communications: Information you provide when contacting us for support

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent on the service
  • Device Information: Browser type, operating system, device identifiers
  • Log Data: IP address, access times, referring URLs
  • Cookies: Session cookies, preference cookies, analytics cookies

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our service
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize and improve your experience

4. Information Sharing

We may share your information in the following situations:

  • Service Providers: With third parties who perform services on our behalf (hosting, payment processing, analytics)
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Legal Requirements: When required by law or to protect our rights
  • With Your Consent: When you have given us explicit permission

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection
  • Incident response procedures

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account termination, we retain data for up to 30 days, after which it is permanently deleted. We may retain certain information longer if required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Request transfer of your data to another service
  • Opt-out: Opt out of marketing communications
  • Restriction: Request restriction of processing

To exercise these rights, please contact us at [email protected].

8. Cookies

We use cookies and similar technologies to:

  • Keep you signed in
  • Remember your preferences
  • Understand how you use our service
  • Improve our service based on usage patterns

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where applicable.

10. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly.

11. Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the service. Your continued use of the service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

14. Data Protection Officer

For GDPR-related inquiries, you may also contact our Data Protection Officer at [email protected].